Guest Services Agent
About this role
Guest Services Agent
About you
You are the ultimate guests' champion with a keen eye for detail and a strong sense of reliability. Always polished and professional, you bring a dash of charisma to the team, easily communicating and connecting with others to create a positive, collaborative vibe that makes everything run smoothly.
You're a confident driver, holding an Australian Full driver's licence or probationary licence (P2) and have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
What you will be doing:
- Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety.
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