Guest Service Executive (GSE)
About this role
Job title: Guest Service Executive (GSE)
The Guest Service Executive is responsible for delivering a premium, personalised, and seamless guest experience throughout the Cube journey and acting as a key point of contact from pre-arrival through departure while supporting booking operations, guest satisfaction, service recovery, and revenue growth.
Responsibilities
- Welcome and attend to guests professionally, warmly, and with a personalised approach.
- Deliver exceptional hospitality and ensure a seamless guest experience throughout the Cube journey.
- Coordinate guest bookings, verify booking details, and ensure all guest requirements and special requests are accurately communicated and fulfilled.
- Supervise host/hostess pre-arrival checks to ensure the cinema, amenities, food, beverages, and other booking inclusions are ready to the required standard.
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