Guest Service Assistant
About this role
Job title: Guest Service Assistant
YellowDoor Hotels is hiring a Guest Service Assistant.
To own the end-to-end guest experience across all service touchpoints, ensuring every guest at YellowDoor Hotels leaves satisfied and returns.
Abuja, Nigeria On-site, rotating shifts including nights and weekends 2-3 years
Key responsibilities
- Coordinate front desk, reservations, housekeeping, and guest relations daily
- Monitor and act on guest feedback to close service gaps quickly
- Handle escalated complaints and drive resolution within 30 minutes
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