Global Service Desk Manager
About this role
About the Role The Global IT function seeks a strategic Service Desk Leader to guide a global team and modernize the employee support experience. This role leads service desk operations across North America, Latin America, EMEA, and APAC, driving the evolution from a traditional support model to a modern digital front door with self-service, knowledge management, automation, and AI to deliver faster, smarter, and more scalable support. What You'll Do
- Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe
- Drive operational excellence while balancing global standards with regional business needs
- Transform the Service Desk into a modern, omni-channel digital support function
- Advance shift-left strategies through self-service, knowledge-centered support, automation, virtual agents, and AI-enabled tools
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