General Manager
About this role
General Manager
The General Manager leads store strategy, execution, and culture to deliver outstanding financial results and best-in-class Coach Service. This role partners with the Store Manager/Management Team to drive sales, clienteling, operations, and visual presentation. The GM builds and mentors high-performing teams, leverages market insights and forecasts to set goals, and executes initiatives that elevate customer experience and profitability. The GM also serves as a leader within the district/region, providing strategic and HR support as needed.
Key Responsibilities
- Sales & Business StrategySet and track sales/productivity goals; adjust strategies based on trends and market shifts. Forecast sales, plan payroll, and align hiring plans with business needs. Partner with leadership and corporate teams to implement operational processes and ensure product flow.
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