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FSO Engineer Band 2

HCL Technologies Limited
onsite
On-site at client locations

About this role

About the Role FSO Engineer Band 2 is responsible for on-site end-user support and hardware-related service delivery to client locations, including IMACD, imaging, asset management, and conferencing equipment support. What You'll Do

  • On-site end-user support for endpoint devices and corresponding system software
  • Perform IMACD services and break-fix repairs for hardware (Windows and Mac)
  • Provide on-site/Field services at client locations as needed
  • Deploy, manage and refresh hardware (less than 10 devices per month per site) as agreed with the client
  • Facilitate Autopilot-based desktop imaging for new hires and leavers
  • Coordinate with client hardware asset management to maintain compliance
  • Support fixed telephony and softphones
  • Uplift and reimage leaver equipment and coordinate with asset management
  • Deploy and configure new hire equipment

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