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Front Office Supervisor
Sofitel Al Hamra Beach Resort
onsite
Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates
About this role
Job Description
- Lead, train, and recognize front office team members to support exceptional guest service delivery and foster a collaborative work environment
- Provide engaging, professional, and friendly service to guests, turning their visits into memorable experiences
- Handle guest inquiries and complaints with empathy and decisiveness, ensuring appropriate resolution and follow-up actions
- Oversee front office operations including room assignments, guest check-ins, check-outs, and billing accuracy
- Manage and balance all room charges, including ancillary services (F&B, spa, concierge, and other departments)
- Audit and post room rates and taxes accurately, ensuring all guest billing is correct for groups, tours, and individual guests
- Process and reconcile front office credit card transactions with precision and attention to detail
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