Front Desk Agent
About this role
A Front Desk Agent at 21c Museum Hotels in St. Louis serves as the face and voice of the brand, providing a superior guest experience by welcoming guests, handling check-in and check-out, and coordinating guest experiences prior to arrival. This role requires knowledge of property services and amenities and involves engaging with guests to connect art, hospitality, and community.
Responsibilities
- Respond to arriving, departing, and in-house guests in a professional and courteous manner, providing accurate information and timely services.
- Manage reservations and inquiries by telephone and in person, communicating hotel rates and information effectively and using suggestive selling to increase occupancy and revenue.
- Greet guests and complete established check-in procedures daily, using manual and computerized methods to ensure guest satisfaction and room readiness.
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