Fraud Operations Team Lead
About this role
About the Role You will be a Team Lead responsible for developing and managing a team of Operations Associates within Fraud Operations in Bangalore. You will oversee day-to-day operational execution and performance of your workflows, including queue health, SLA attainment, and decision quality. What You'll Do
- Develop and lead a team of Operations Associates (OAs) in Fraud Operations in Bangalore.
- Oversee day-to-day workflow execution, monitor queue health, ensure SLA attainment, and maintain decision quality.
- Stay close to the work to understand operational needs and drive continuous improvement. What We're Looking For
- Experience leading a team of Operations Associates in a fraud/risk operations environment.
- Strong operational discipline with focus on queue health, SLAs, and quality of decisions.
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