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FOC Supervisor
Cobranet Limited
onsite
Lagos Posted Jul 6, 2026
About this role
FOC Supervisor
Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3–5 years
- Location Lagos
- Job Field ICT / Computer
Job Summary
- The FOC Supervisor is responsible for overseeing the daily operational activities of the Field Operation Center to ensure compliance with departmental policies, service timelines, and operational standards.
- The role combines supervisory oversight with operational coordination, serving as both a quality control officer for coordinators and the deputy to the FOC Manager.
- The FOC Supervisor ensures that tickets, escalations, reports, and communications are handled promptly and accurately while also stepping into operational or managerial responsibilities whenever required due to staff absence or operational demand.
Key Responsibilities
Operational Oversight and Supervision:
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