Field Service Engineer - Ultrasound (Field: Springfield, MO)
About this role
About the Role Provide your passion for improving lives by delivering field service for ultrasound equipment at customer sites. You’ll manage customer relationships through technical knowledge to install, troubleshoot, service, and maintain equipment, while aiming to meet commitments and ensure timely arrival.
"Your role" includes delivering exceptional customer service, understanding entitlements, and generating service revenue by aligning with the customer’s business context and needs. What You'll Do
- Install, troubleshoot, service, and maintain ultrasound equipment at customer sites.
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
- Understand the customer's business and competitive environment; generate service revenue.
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