Field Service Engineer
About this role
About the Role Teradyne seeks a customer-focused technical professional to create and implement support plans, install and maintain systems, and provide technical expertise to customers. The role involves collaborating with cross-functional teams to reduce downtime and maintenance costs, and may contribute to next generation product development at senior levels. What You'll Do
- Create and implement support plans for customers in conjunction with cross-functional groups and the customer maintenance team to reduce equipment downtime and maintenance costs.
- Perform system installation, preventive maintenance (PM), calibration, retrofit, training, and troubleshooting.
- Escalate service problems and take ownership until resolved.
- Provide technical expertise and value to customers.
- Provide answers to customer inquiries concerning systems.
- Provide hardware development and consultation.
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