Field Service Engineer
About this role
About the Role The Field Service Engineer role supports Cytiva equipment in the Life Sciences domain within Korea, focusing on building strong customer relationships, ensuring equipment uptime, and delivering technical solutions remotely from Songdo base. What You'll Do
- Develop and maintain strong interpersonal relationships with customer representatives, ensuring customer satisfaction, and maintaining all equipment models specific to Life Sciences in the assigned area.
- Diagnose system failures and determine cost-effective solutions.
- Technical: maintains all models specific to a modality in the assigned area.
- Electronic/Mechanical: total system level troubleshooting on complex multi-symptom problems.
- Customer satisfaction: daily interface with doctors and technicians on equipment status issues; acts to ensure satisfaction to primary customers.
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