Field Service Engineer
About this role
About the Role The Field Service Engineer role provides an exceptional customer experience from the Northeast US, delivering proactive service and technical problem-solving in a remote setting. This position reports to the Sr. Field Service Manager and supports customers across the greater Northeast region. What You'll Do
- Proactively manage customer accounts, building positive and professional relationships with external and internal customers
- Propose process improvements that enhance internal and external customer processes
- Manage a diverse technical product portfolio What We're Looking For
- Associates degree with multiple years of experience, or trade school/industry experience of equivalent complexity
- Strong communication skills used in a professional manner
- Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
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