Factory Financial Recovery Lead
About this role
About the Role Hyundai is seeking a Factory Financial Recovery Lead within Customer Care to drive financial recovery efforts across recalls, service campaigns, warranties, goodwill, and buybacks. The role collaborates with Customer Care Strategy and Operations, Finance, and affiliate factories to identify, claim, validate, and recover incurred expenses in accordance with factory billing policies and timelines. Additional support across general financial and administrative activities helps maintain operational continuity and compliance. What You'll Do
- Lead Customer Care factory recovery across recalls, service campaigns, warranty, goodwill, and buybacks
- Lead ACL recovery: claim submission, tracking, reconciliation, and resolution with factories and HMC
- Validate recoverable expenses; align with Finance on billing rules and eligibility
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