Enterprise Product Support Specialist (Global Customer Support Team)
About this role
About the Role As part of Semrush's Global Customer Support Team, you will assist Enterprise customers with product-related inquiries across multiple channels, guide users through product functionality, and troubleshoot complex issues. You will collaborate with Developers, Product Managers, and Customer Success Managers to deliver effective solutions and contribute to ongoing product and support improvements. This role emphasizes customer-centric support and cross-functional collaboration to ensure timely resolutions for high-value clients. What You'll Do
- Respond to Enterprise customer inquiries across email, support tickets, live chat, recordings, screen-sharing sessions, troubleshooting calls, and video meetings.
- Provide accurate product guidance, troubleshoot complex issues, and guide customers through Semrush functionality.
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