Enterprise Customer Success Manager
About this role
About the Role
Reporting into the Director, Enterprise Customer Success, the ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers. Build and nurture strong relationships with key stakeholders to drive retention and growth. What You'll Do
- Build and nurture strong relationships with key stakeholders to drive retention and growth
- Conduct discovery with customers to understand business objectives and uncover new use cases
- Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia
- Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows
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