Employee Experience Operations Travel & Expense Specialist
About this role
About the Role The Employee Experience Operations Travel & Expense Specialist, part of Roche's Global Customer Experience (GCX) department, will maintain and support the daily activities of Travel and Entertainment associated with Roche. This role delivers a high level of customer service as the first point of contact for internal customers and provides support for the SAP Concur Travel & Expense application, collaborating with global teams to continuously improve service delivery. What You'll Do
- Deliver exceptional customer support as the first point of contact for Travel & Expense (SAP Concur) inquiries via phone, live chat, and ServiceNow, providing timely, accurate, and customer-focused support.
- Manage day-to-day administration of the SAP Concur system, resolve user issues, process access requests, and ensure service delivery meets established SLAs and KPIs.
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