Email Customer Service Representative
About this role
This is a remote email-based customer service role supporting e-commerce or retail customers by managing customer enquiries and resolving order, shipping, refund, and product issues via email.
Preferred qualifications:
- Previous email-based customer support experience in e-commerce or retail environments.
- Experience handling high email volumes while meeting service-level targets.
- Experience resolving order, refund, shipping, and product-related customer issues.
- Experience using CRM or help desk platforms to manage customer cases.
- Experience handling escalations with logistics teams and supporting customers across multiple markets.
Application advice:
- For an email customer service role, your CV should show your customer support experience, CRM skills, and ability to manage high-volume customer requests.
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