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Duty Manager
SOFITEL
onsite
SOFITEL JABAL OMAR MAKKAH, Makkah, Saudi Arabia
About this role
Duty Manager
Region
Luxury & Lifestyle
Company: SOFITEL JABAL OMAR MAKKAH, Makkah, Saudi Arabia
Job Description
- Oversee and coordinate all aspects of hotel operations during assigned shifts
- Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs
- Manage and motivate team members to maintain high performance standards
- Handle guest complaints and concerns professionally and efficiently
- Coordinate with various departments to ensure seamless communication and service delivery
- Implement and enforce hotel policies, procedures, and safety regulations
- Monitor and maintain cleanliness and presentation standards throughout the property
- Manage check-in and check-out processes, ensuring a smooth and welcoming experience for guests
- Conduct regular inspections of public areas and guest rooms to maintain quality standards
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