District Technical Service Manager
About this role
A Day in the Life:
The District Technical Service Manager (DTSM) serves as Nissan's primary technical field representative, supporting dealership service operations, customer satisfaction, and complex vehicle repair resolution. This role works closely with dealership personnel, regional teams, and corporate partners to diagnose difficult vehicle concerns, improve service performance, support customer case resolutions, and drive operational excellence across assigned dealerships.
- Provide technical expertise and support for complex vehicle repairs and diagnostic concerns that dealership technicians are unable to resolve.
- Conduct regular dealership visits to evaluate service operations, customer satisfaction performance, technician development, and overall service effectiveness.
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