Director of Customer Success
About this role
About the Role We are seeking a strategic, execution-oriented Director of Customer Success to lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM. This role will own the CS operating system and build a unified, scalable CS organization that delivers adoption, retention, expansion, and long-term customer value across products and regions. You will lead a globally distributed team of approximately 10–15 CS professionals and bring a private equity mindset to operational rigor, metrics, and scalable execution.
What You'll Do
- Own end-to-end Customer Success journey (onboarding through expansion) and design/implement the CS operating system across INNERGY products.
- Define and execute a unified CS vision with segmentation, engagement models, playbooks, and outcomes; establish service tiers and ownership across geographies.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.