Director, Customer Service
About this role
About the Role As Director of Customer Service, you will lead a strategically critical organization within Amgen’s Global Customer Experience & Order‑to‑Cash (GCX‑OTC) model. This role is responsible for shaping and delivering best‑in‑class, differentiated service for Amgen’s most complex and high‑value commercial and clinical customers. You will combine deep customer intimacy, operational excellence, and digital enablement to elevate service outcomes, accelerate issue resolution, and embed customer insights into business decision‑making. You will operate with a global mindset, act with regional accountability, and lead at scale, driving impact through people, process, and technology in a highly matrixed and regulated environment. What You'll Do
- Own the end-to-end customer service strategy for high-tier customer segments across commercial and clinical domains.
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