Director, Consumer Group Services
About this role
About the Role We are seeking a Director to lead the Consumer Group Services organization within Intuit's Expert Network Services. This senior role owns service delivery strategy, expert workforce management, and customer experience outcomes across a large, virtual, and rapidly scaling business. What You'll Do
- Lead and scale operations — design and evolve scalable infrastructure, delivery models, and operating frameworks to support a large, complex, virtual workforce, flexing with the seasonal demands of a tax business.
- Set and execute long-term vision — define and drive enterprise-scale strategy across a distributed workforce, aligning people, processes, and technology to deliver measurable business outcomes.
- Drive customer and expert experience — champion experiences that build loyalty, resolve issues, and turn customers and experts into promoters.
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