Deputy Manager - TCS (Warranty)
About this role
Deputy Manager - TCS (Warranty)
JOB PURPOSE
Reclaim warranty expense from suppliers-based liability ratio, additionally continuously work on improving the liability ratio in Nissan’s favor, by collecting concern parts from market and establish root cause for the concern phenomenon
PRINCIPLE ACCOUNTABILITIES
Approved/rejected 8D warranty parts analysis reports
- Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.
- Approve or reject report based on content of 8D WPAR vs Nissan standard
- Provide detailed response to supplier if report is to be rejected
REGION coverage: AMIEO (Africa/India/Europe only)
Claim Analysis & Supplier Chargeback Reporting
Improve supplier chargeback recovery ratio
- Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
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