Data Scientist
About this role
Data Analysis & Insights Develop methods, processes, and systems to consolidate and analyze large qualitative and quantitative datasets (support case data, escalation data, retrospective feedback, telemetry, etc.) to generate trends and actionable insights.
- Perform exploratory data analysis (EDA) to identify patterns, anomalies, and root causes that drive improvement opportunities across CEE operations.
- Design and conduct experiments to test hypotheses, validate assumptions, and measure the impact of business initiatives.
- Machine Learning & AI Apply statistical and machine learning techniques to develop predictive and classification models that solve moderately complex business problems.
- Leverage Natural Language Processing (NLP) and modern ML techniques to extract insights from unstructured text data, including support cases, knowledge base articles, and customer interactions.
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