CX Enablement Specialist
About this role
CX Enablement Specialist at Bumpa
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Construction and Site Engineering
We’re looking for a proactive and detail-oriented CX Enablement Specialist to join our team. This role focuses on ensuring our success team has clear, accurate knowledge and up-to-date training. This is a metrics-driven, impact-focused role where success is measured by how effectively you improve team performance, elevate ticket quality, and reduce friction across support operations. You’ll play a key role in keeping processes clear, documentation reliable, and the team confident in delivering high-quality customer interactions. You will own the external Help Center, ensuring content is simple, useful, and easy for customers to navigate.
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