Customer Support Specialist, PureCircle
About this role
Customer Support Specialist, PureCircle
Ingredion is hiring a Customer Support Specialist, Pure Circle, to manage customer queries and complaints received via telephone and/or email. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience using CRM platforms.
What you will do:
- Customer service is the primary function but may include minimal selling or promotion of products or services by assessing needs and/or suggesting alternative products or services.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- May require knowledge of the company, products, and/or services, and problem-solving skills.
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