Customer Support Specialist I - Crossborder Intermodal
About this role
Schedule: Full Time Job Type: On site Salary Type: Salary Req #: 3184
About the Role
Responsible for ensuring accurate, timely customer invoicing and accessorial requests, maintaining up-to-date account records, and securing prompt payment for all Celtic/Uber Freight invoices within established deadlines.
What the Candidate Will Do Invoicing & Account Management: Master specific account requirements—including billing cycles, charges, accessorial policies, and key contacts—to handle billing inquiries and resolve disputes promptly. Reporting & Escalations: Provide weekly account summaries to the Intermodal Administrative & Invoicing Supervisor and escalate non-responsive customers or carriers.
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