Customer Support Specialist
About this role
About the Role We’re hiring our first dedicated Customer Support Specialist to own frontline support and help us scale by building a world-class customer experience and support function. This foundational role focuses on high-quality resolutions to inbound requests, triaging to the right account manager, and generating ideas to improve our support processes and tools. The role is ideal for someone who’s tech- and AI-savvy, customer-obsessed, and eager to make support faster and more reliable as volume grows. What You'll Do
- Own inbound support coverage: Respond to customer messages and tickets throughout the core work day with speed, clarity, and empathy
- Triage and prioritize: Identify what’s urgent vs. routine, route/escalate appropriately, and keep customers informed with strong expectation-setting
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