Customer Support
About this role
JOB TITLE: Customer Support
LOCATION(S): Inverness City - Eastgate IV2 3NA Working across our Bank of Scotland branches within a reasonable distance. HOURS: 21 hours a week, including Saturdays
WORKING PATTERN: Part-time SALARY: £15,720 increasing to £16,170 after 6 months
What you’ll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
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