Customer Success Specialist
About this role
About the Role Think Academy US is seeking a high-energy Customer Success Specialist to serve as the primary contact for parents and students, providing timely and professional support across chat, email, WeChat, and phone to ensure a smooth and positive learning experience. This remote role focuses on helping families navigate courses, track progress, and maximize their learning outcomes. What You'll Do
- Serve as the primary contact for current parents and students via chat, email, WeChat, and phone; respond to inquiries about courses, learning progress, study planning, activities, exams, account access, and platform usage; ensure timely, professional communication.
- Handle urgent or complex cases with strong ownership; proactively find solutions and ensure problems are fully resolved.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.