Customer Success Specialist
About this role
About the Role The Customer Success Specialist is responsible for leading end-to-end delivery compliance, order management, and quality case ownership for key aerospace and defense customers in Korea. This role ensures accurate documentation, on-time delivery, and high customer satisfaction while acting as a key interface between local customers and global internal teams. What You'll Do
- Lead and manage delivery documentation and compliance processes, including Korean C of C, SAP C of C, ATP, Test Reports and etc
- Own end-to-end order management, including contract review, delivery scheduling, and cross-functional coordination with Sales, Supply Chain, and Production
- Act as CASE Owner in SmartSolve, ensuring timely resolution of quality issues and clear communication with customers and internal stakeholders
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