Customer Success Manager
About this role
About the Role Zebra Technologies seeks a Customer Success Manager to serve as the primary post-sale point of contact for clients and drive adoption, value, and renewals of Zebra products. The role leverages deep product and industry knowledge to maximize outcomes for customers and identify expansion opportunities across Zebra solutions. What You'll Do
- Manage a list of customers on their post-sales journey including kickoff, onboarding, adoption, renewals, and advocacy
- Meet and exceed KPIs for customer adoption, upsell, renewal, and advocacy programs
- Own the customer operation process from partnering to ongoing value delivery of the desired outcome
- Work cross-functionally on internal projects to support and drive continued evolution of the solution
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