Customer Success Manager
About this role
About the Role
As the primary post-sale point of contact, you will use deep knowledge of the client's business processes and the Zebra Platform (ZPA) to drive adoption, value realization, and retention. You will own the customer journey from onboarding to renewals and advocacy, and collaborate across functions to maximize outcomes and deliver tangible value for customers and Zebra.
What You'll Do
- Manage a list of customers on their post-sales journey including kickoff, onboarding, adoption, renewals, and advocacy
- Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs
- Own the customer operation process from partnering to ongoing value delivery of the desired outcome
- Work cross-functionally on internal projects to support and drive the continued evolution of the solution
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