Customer Success Manager
About this role
Job title: Customer Success Manager
Job Description
This role is accountable for driving customer success across the full lifecycle by ensuring adoption, account health, retention, and value realisation at scale.
- Be accountable for customers’ overarching success throughout the customer lifecycle, including adoption, account health, and retention
- Act as a trusted advisor for clients by sharing industry best practices and resources such as training, user events, webinars, and product releases
- Explain technical behavior in clear, business-relevant terms
- Troubleshoot API-based integrations, including REST APIs, authentication, rate limits, and payloads
- Support data feed delivery models, including batch and real-time solutions
- Build cross-functional partnerships by contributing a customer-centric perspective to internal continuous improvement initiatives
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