Customer Success Manager, MidMarket (US/LATAM)
About this role
About the Role Semrush is seeking a Customer Success Manager, Mid-Market to drive renewals, nurture strategic relationships, and identify growth opportunities within US & LATAM accounts. The role focuses on retention, partnership expansion, onboarding excellence, and translating Semrush capabilities into measurable business value for enterprise customers. What You'll Do
- Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work with account teams to identify upsell and cross-sell opportunities. Collaborate with Marketing to tailor messaging for smaller accounts and lead contract renewals/negotiations.
- Build and nurture strong relationships with key stakeholders, acting as a trusted advisor and offering strategic recommendations on how to leverage Semrush for maximum impact.
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