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Customer Success Manager
GenLogs
About this role
Job title: Customer Success Manager
ABOUT THE GO-TO-MARKET TEAM
- The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs.
- The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing
- We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal.
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