Customer Success Manager, Forma
About this role
Position Overview
We’re looking for a strategic Forma Customer Success Manager (CSM) to support our Emerging Business / Mid-Market segment, high-growth customers with significant expansion potential. In this role, you will act as a trusted advisor, helping customers achieve their business outcomes while driving adoption, retention, and long-term growth. Customer Success Manager (CSM), Autodesk Forma/Construction: Focuses on onboarding new customers, accelerating time to value, and ensuring adoption of FormaCloud. This is a strategic role at scale, combining data-driven insights, proactive engagement, and targeted relationship management to maximize impact across a broad portfolio.
Responsibilities
Strategic Customer Partnership:
- Develop a deep understanding of customer goals, priorities, and success criteria
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