Customer Success Manager Enterprise - German Speaking (Strategic Customer Success Team)
About this role
About the Role Semrush is seeking an Enterprise Customer Success Manager to lead renewals, retention, and expansion for strategic German-speaking accounts within the Enterprise/Strategic Customer Success Team in Munich. You’ll own renewal pipelines, build trusted advisor relationships with marketing operations and marketing leaders, and translate business value of Semrush tools into ROI for each account. What You'll Do
- Drive high customer retention and renewal rates by managing your renewal pipeline and identifying upsell/cross-sell opportunities.
- Collaborate with account teams to identify upsell and cross-sell opportunities; work with Marketing to tailor messaging for smaller accounts with growth in mind.
- Lead contract renewals and negotiations.
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