Customer Success Manager
About this role
Job title: Customer Success Manager
About the Role As a Customer Success Manager at Compass, you’ll be the first point of contact for our customers and serve as their ongoing account manager, helping them understand Compass, train on our tools, and support marketing requests. This role is 100% onsite in Palm Beach, FL.
What You'll Do
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
- Provide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests.
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