Customer Success Manager
About this role
About the Role The Customer Success Manager is responsible for supporting the customer success operating model for Integrated Solutions customers, helping ensure supply readiness, proactive issue resolution, and clear performance visibility from onboarding through handoff to account management. This role partners closely with customers and cross-functional Cytiva teams to track commitments, coordinate actions, monitor account health, and support successful customer outcomes during critical production windows. It also contributes to process improvement by helping standardize tools, templates, and reporting while surfacing trends, risks, and customer feedback to strengthen execution and customer experience. What You'll Do
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