Customer Success Manager
About this role
About the Role In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. What You'll Do
- Design, review, and optimize AI training scenarios and customer support workflows for diverse use cases.
- Manage and guide teams of operational and Customer Success analysts, ensuring best practices and performance excellence.
- Collaborate cross-functionally to deliver insightful feedback that enhances both customer engagement and AI training outcomes.
- Analyze workflow data and customer interactions using tools such as Zendesk, Intercom, Gorgias, and ServiceNow to identify areas for improvement.
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