Customer Success Management Manager
About this role
About the Role The Service Customer Success Manager (CSM) at Vertiv is responsible for maximizing customer value and lifetime revenue across Vertiv’s installed base by ensuring successful adoption and ongoing performance of service solutions. The role acts as a trusted advisor, proactively managing relationships, driving service contract renewals, and identifying upsell opportunities while supporting Vertiv’s recurring revenue growth strategy. What You'll Do
- Own assigned customer accounts across the service lifecycle and build strong, long-term relationships with key stakeholders (operations, facilities, procurement) and act as the primary point of contact for service-related matters.
- Conduct regular business reviews (QBRs) and performance updates.
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