Customer Success Executive
About this role
Job Description
The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most important software customers. Works independently, with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR software accounts as an executive-level customer advisor. Operates as a peer to senior customer leaders — building customer-specific ROI models, leading C-suite engagements, and driving net revenue retention through adoption, renewal, and expansion strategy. Sets the standard for strategic Customer Success delivery across the organization.
Responsibilities
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Services a portfolio of 10–30 strategic accounts in the $150K–$1M+ ARR range, with full accountability for adoption, renewal, and expansion outcomes
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