Customer Success & After-Sales Service Representative
About this role
Job title: Customer Success & After-Sales Service Representative
You will manage customer success and after-sales support interactions, delivering technical and service assistance while protecting customer satisfaction and meeting measurable service targets.
Requirements
- OND, HND, Bachelor's Degree, or equivalent experience in Customer Service, Automotive/Technical Support, or a related field.
- 1–3 years' experience in a customer-facing, call centre, or after-sales/technical support role; automotive or power-equipment industry experience is an advantage.
- Working knowledge of CRM/ERP systems, structured troubleshooting methods, and SLA-driven service environments.
- Strong communication skills across phone, WhatsApp, email, and chat, with the ability to de-escalate and rebuild customer trust.
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