Customer Service Specialist
About this role
Job title: Customer Service Specialist
This is a customer-facing role that owns the pre-departure experience for our travelers: starting from the moment after a traveler books through the day they depart on tour. You will work to personalize each traveler’s journey, resolve complex situations with empathy and care, and build the kind of trust that brings people back year after year. We are committed to giving every Go Ahead traveler an EPIC pre-tour experience: Easy, Personal, Immersive, and rooted in Community and Connection. You are central to delivering that promise. We use AI to make our service more personal, truly seamless and deeply human. As a Traveler Support Specialist, you will use AI tools to truly understand our travelers and support them every step of the way to deliver a beautiful customer experience.
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