Customer Service Representative
About this role
Job title: Customer Service Representative
We are seeking a Customer Service Representative to manage customer enquiries and support across multiple channels, ensuring timely resolution and a high standard of customer experience for SIMS Nigeria Limited in Lagos.
Responsibilities
- Attend to customer enquiries, requests, complaints, and feedback.
- Provide accurate information on products, services, pricing, and policies.
- Resolve customer complaints and escalate complex issues when necessary.
- Handle customer interactions via phone, email, social media, live chat, and other channels.
- Follow up on outstanding issues to ensure timely resolution.
- Coordinate with Sales, Technical, Logistics, Accounts, and After-Sales teams.
- Maintain accurate customer records and prepare service reports.
- Identify opportunities to improve customer experience.
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