Customer Service Representative
About this role
Job title: Customer Service Representative
We are seeking a Customer Service Representative to be the primary point of contact for customers and ensure consistent, professional service across multiple communication channels.
Responsibilities
- Serve as the first point of contact for customers.
- Handle enquiries and complaints via phone, email, social media, and live chat.
- Deliver a consistent service experience across all channels.
- Maintain accurate records and coordinate with internal teams as needed.
Requirements
- BA/BSc/HND/OND or HND/OND in Business Administration, Marketing, Mass Communication, or a related field.
- Minimum of 3 years’ experience in customer service, front desk, sales support, or call centre roles.
- Strong verbal and written communication skills.
- Customer-focused approach with solid problem-solving ability.
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