Customer Service Representative
About this role
Job title: Customer Service Representative
About the Role
Join Scalepex as a Customer Service Representative in our nearshoring-focused team. You will be the frontline ambassador, handling diverse inquiries, resolving customer issues, and delivering stellar support to help drive customer satisfaction.
What You'll Do
- Respond promptly and professionally to customer inquiries, demonstrating empathy and understanding.
- Provide accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possible.
- Document all interactions accurately and thoroughly in our CRM system, ensuring clear communication and seamless handoffs if necessary.
- Collaborate closely with other departments to escalate complex issues and ensure timely resolution.
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